Privacy Policy

We are committed to ensuring that your privacy is protected and takes protection of your data seriously. Please read the following Privacy Policy to understand how we collect, use and protect the information that you provide to it and how the law set out by General Data Protection Regulations (GDPR) protects you. By providing us with your personal data, you consent to the collection, use and transfer of your personal data under the terms of this privacy policy.

This policy, together with our terms of use and cookie policy sets out the basis on which any personal data we collect from you, or that will be processed by us.

Aaron Gabriel Design (Agade) customer privacy notice

This privacy notice tells you what to expect us to do with your personal information. It covers:

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
How to complain

Contact

We can be contacted by email by clicking on the 'Connect with us' button in the Menu at the top right corner of the website.

What information we collect, use, and why

We collect no information via this website, agade.co. However, if you reach out to us by email and/or if we discuss or provide services for you, we may collect information including you or your organisation's name, contact details, address, gender, pronouns, occupation, payment details, account information, financial transaction information, transaction data, information relating to compliments or complaints, correspondance and records of meetings and decisions.

We will do so solely where necessary in order for us to respond to any inquiries and/or conduct business with you or your organisation, namely, to provide and improve products and services for clients and to deal with queries, complaints or claims.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

We only get personal information directly from you, as and when you contact us and provide it in the course or enquiry, correspondence or business.

How long we keep information

We will only keep your data for as long as necessary for us to conclude any business with your or your organisation, respond to any enquiries, or retain information for tax purposes.

Where our working relationship has been explicitly concluded, we will retain any information for a maximum period of 5 years.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF.

Helpline number: 0303 123 1113

Visit the ICO's website to make a complaint.